WE'RE OPEN FOR BUSINESS. OUR UPDATE ON COVID-19 AND SHIPPING INFORMATION.

We’re open for business and our custom-build facility in Texas is fully-operational. Some orders may still be subject to delays owing to Covid-19 restrictions - please click here for the latest shipping information.

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Thank you for visiting Ben Hogan Golf.  We hope that you can find the answer to your query below - if not, please email europe@benhogangolf.com and our customer service team will be happy to help.

 

1) How do I get fitted for Ben Hogan golf clubs?

If you don’t already know your specifications we recommend you see your local PGA Professional, or visit a company that specialises in custom-club fitting. You can then can send the specifications provided to you to the Ben Hogan Golf Equipment Company so we can custom-build tour-quality irons, wedges, hybrids and utility clubs for you. There is never any charge for loft, lie, and length customisation, and we provide standard or mid-sized grip options. Best of all, you’ll receive your Ben Hogan golf clubs directly from the factory without paying any retail mark-up.

2) What are your customer service hours?

European customer service is available by calling 0800 170 0186.  Calls are free within the UK, and customer service hours are Monday – Friday from 8:00 AM to 5:00 PM UK.  From outside the UK, please call +44 800 170 0186.  Alternatively please email europe@benhogangolf.com, and we will respond within two business days.

3) Why do some irons have lofts on the sole, while others use the 'traditional' iron designation?

When we first launched the Ben Hogan PreciseLoft System in 2015, we thought it would add a layer of precision to golf equipment never before seen. We were right. And wrong. 

The PreciseLoft System has two components. In general, it is a combination of loft profiles so golfers can select the launch trajectory that best suits his or her style of play. The system also mandated consistent 4-degree loft gaps between each iron for optimal distance gapping.

Some current iron models (specifically PTx and Ft. Worth irons) utilize this system of various loft profiles as follows:

  • Low launch profile                        (Lofts - 20/24/28/32/36/40/44 degrees) 
  • Mid launch profile                         (Lofts – 21/25/29/33/37/41/45 degrees) 
  • Mid-high launch profile                 (Lofts – 22/26/30/34/38/42/46 degrees) 
  • High launch profile                        (Lofts – 23/27/31/35/39/43/47 degrees)

However, offering four separate launch profiles within a set of irons proved to be both confusing and unnecessary. While it still may be viable for the most accomplished golfers in the world, our 'mid-high' launch profile was preferred for the vast majority of players. For that reason, new iron models are available in only that profile and are stamped with 'traditional' numbers. However, as with all Ben Hogan irons, length, lie and now loft customisations are available at no charge.

4) When will I receive my order?

Most orders are shipped within 7-10 business days after your order is placed. Our clubs are built to order in the Ben Hogan factory in Fort Worth, Texas, so shipping to customers in Europe can add up to 5 days for delivery.  Once your order has shipped, you will receive an email shipping confirmation containing your tracking number with a link to the carrier's website to track your shipment progress.

Please ensure that for deliveries that you are available to receive the package on the specified date. If the shipper is UPS then please sign into ‘UPS My Choice” to facilitate delivery. Ben Hogan Golf cannot be held responsible for deliveries that are not signed for or left in an unsecured place.

UPS My Choice is a free service (ups.com/mychoice). Key benefits include advance delivery notifications, the ability to reroute packages to another address or reschedule deliveries for a future date, all before a UPS driver makes a delivery.

5) Do you make left-handed clubs?

Currently only our Equalizer Wedges and Edge Irons are available in left-handed models.

6) Can I order just the wedges?

Yes, absolutely.  You may select only the wedge lofts you desire to ensure a seamless transition to your irons and proceed to checkout.

7) Do you sell 'short' iron sets or 'split' sets made up of various models?

Yes - our new Combo Sets allow you to get the best of both worlds - the feel of a bladed iron in the short irons, the forgiveness of a game improvement club in the long irons.

8) How do you measure your clubs?

Remarkably, there is no industry standard in way manufacturers measure their shaft lengths. Our length standards are based on the historic Ben Hogan method of measuring on a Hogan length board to the last grip ring.

9) Do you sell components only? Things like heads, grips, etc.?

We do not sell individual components - all clubs are fully assembled when shipped from our facility.

10) What are my shaft and grip options for the clubs?

Availability is shown on the order pages.   We currently offer seven  different iron shaft options (steel and graphite combined).  For VKTR hybrids, we offer seven different graphite shaft options.  We also offer standard and mid-sized grips, all at no additional charge.

11) How do I track my order?

After placing your order, you will receive an email confirmation. When your order is complete and shipped, you will receive an additional email with your tracking information.

Please ensure that for deliveries that you are available to receive the package on the specified date. If the shipper is UPS then please sign into ‘UPS My Choice” to facilitate delivery. The Ben Hogan Golf Equipment Company cannot be held responsible for deliveries that are not signed for or left in an unsecured place.

UPS My Choice is a free service (ups.com/mychoice). Key benefits include advance delivery notifications, the ability to reroute packages to another address or reschedule deliveries for a future date, all before a UPS driver makes a delivery.

12) What forms of payment do you take?

We accept payment by VISA, MasterCard, American Express and PayPal.

Please note that all orders placed in EUR are taken in GBP as the website operates a GBP payment policy. your invoice will also be issued in GBP. 

13) What is your warranty policy?

We believe the Ben Hogan Golf Equipment Company designs and manufactures the finest golf club ever made. Our team of craftsman in our Fort Worth, Texas factory assemble each club by hand... one at a time. We guarantee our workmanship for a period of one year after purchase. If you have an issue with any club purchased directly from the Ben Hogan Golf Equipment Company, we will be happy to assist in correcting the situation by repairing or replacing your clubs. 

14) Who determines if a club should be covered under warranty or if damages occurred by abuse etc.?

All warranty claims are evaluated by our Customer Service team. Please contact us if you have a question or problem that needs to be addressed.

15) What is your return policy?

We believe Ben Hogan Golf equipment is manufactured to the highest possible design and quality standards, and will deliver the performance demanded by the best players in the world. As specified by our warranty policy, we stand behind all our products and will correct any issues related to manufacturing and/or workmanship for one year. We will gladly accept returns on new, unused product in original packaging for a period of 30 days after purchase. We will not accept returns or issue refunds for ANY used product, under any circumstances.

16) Do you repair any Ben Hogan Equipment produced by the previous company or another manufacturer of Ben Hogan Equipment?

Unfortunately, we cannot repair or support of any products that were sold by a previous iteration of the Ben Hogan Golf Equipment Company. 

17) How do you protect my information?

We respect the privacy and security of our users. 

You can shop at BenHoganGolf.eu with confidence. We have partnered with PayPal, a leading payment gateway since 1998, to accept credit cards and electronic check payments safely and securely for our customers. 

PayPal manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See how PayPal protects your information. 

The company adheres to strict industry standards for payment processing, including: 

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS). For additional information regarding the privacy of your sensitive cardholder data, please read the PayPal privacy policy. 

Ben Hogan Golf is a registered user of PayPal. 

We guarantee that every online transaction you conduct with Ben Hogan Golf will be 100% safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at our online store. 

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any fraudulent charges as a result of shopping at our online store, we will cover the entire liability up to the $50.00. We will only cover this liability if the unauthorised use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our privacy policy.

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