Thank you for visiting Ben Hogan Golf. We hope that you can find the answer to your query below - if not, please email email@example.com and our customer service team will be happy to help.
1) How do I get fitted for Ben Hogan golf clubs?
If you don’t already know your specifications we recommend you see your local PGA Professional, or visit a company that specialises in custom-club fitting. You can then can send the specifications provided to you to the Ben Hogan Golf Equipment Company so we can custom-build tour-quality irons, wedges, hybrids and utility clubs for you. There is never any charge for loft, lie, and length customisation, and we provide standard or mid-sized grip options. Best of all, you’ll receive your Ben Hogan golf clubs directly from the factory without paying any retail mark-up.
You can also try the "Hogan Fit on-line" section of the website
or refer to accredited fitters listed on our website
2) What are your customer service hours?
European customer service is available by calling 0800 170 0182. Calls are free within the UK, and customer service hours are Monday – Friday from 9:00 AM to 5:00 PM UK. From outside the UK, please call +44 800 170 0182. Alternatively please email firstname.lastname@example.org, and we will respond within two business days.
3) Why do our clubs tend to measure long?
There are no true ‘industry standards’ when it comes to club length and many other club specifications as every manufacturer is different. Our length standards are based on the historic Ben Hogan method of measuring on a Hogan length board to the last grip ring.
Our standard lengths, which are shown for each product along with other important specifications on our website, tend to be on the longer side when compared with those of other companies.
We measure the overall length of our clubs from the ‘heel’ of the club head to the second ring on the grip’s butt cap, this is where the shaft typically ends. This was as per specified by Mr Hogan himself.
Also, at Mr. Hogan’s insistence, we firmly believe in producing a consistent 4-degree loft gap between each iron to provide meaningful carry and total distance differences (ideally between 12 – 15 yards) between each club.
The lengths and lofts of our shorter, scoring irons tend to be similar to many competitive clubs, but Ben Hogan mid- and long irons (specifically the #4 iron through the #6 or #7 iron) have weaker lofts.
As a result, the lofts and lengths of our longer irons specifications are sometimes quite different when compared to those of manufactured by our competitors who ‘compress’ lofts between these irons. In effect, this loft compression combined with very little difference in overall club length creates very little difference in overall distance between irons. Ben Hogan long irons will create higher initial launch angles but similar overall carry and total distances when compared to competitive irons with stronger lofts and shorter lengths.
4) When will I receive my order?
Please refer to the shipping message on the site for the most recent update regarding delivery and availability.
Under normal (non Covid circumstances) most orders would be shipped within 7-10 business days after your order is placed. Our clubs are built to order in the Ben Hogan factory in Fort Worth, Texas, so shipping to customers in Europe can add up to 5 days for delivery. We do not accept orders without payment irrespective of the delivery dates.
Once your order has shipped, you will receive an email shipping confirmation containing your tracking number with a link to the carrier's website to track your shipment progress.
5) Do you make left-handed clubs?
Currently only our Equalizer Wedges and old Edge model Irons are available in left-handed models.
6) Can I order just the wedges?
7) Do you sell 'short' iron sets or 'split' sets made up of various models?
Yes - our new Combo Sets allow you to get the best of both worlds - the feel of a bladed iron in the short irons, the forgiveness of a game improvement club in the long irons. It is only available in the pre set configurations on the website.
8) Are the ICON irons defined as “blades”, and made only for the better player?
We actually try to avoid the use of the oft-repeated terms “blade” and “game improvement” to define irons. And the ICON irons blur that line anyway. We have applied an entirely new approach to iron weighting to deliver the precision, feel and ball control normally reserved for “blades”, with a measure of forgiveness that compares to any “game improvement” design. The result is that you no longer have to sacrifice one for the other. Our testing proves that most golfers of 12-15 handicap and lower will experience improved performance with the ICON irons.
9) Do you sell components only? Things like heads, ferrules, etc.?
We do not sell individual components - all clubs are fully assembled when shipped from our facility.
10) What are my shaft and grip options for the clubs?
Availability and specifications are shown on the order pages. We currently offer several different iron shaft options (steel and graphite combined). For VKTR hybrids, we offer several different graphite shaft options. We also offer standard and mid-sized grips, all at no additional charge.
11) How do I track my order?
After placing your order, you will receive an email confirmation. When your order is complete and shipped, you will receive an additional email with your tracking information.
Please ensure that for deliveries that you are available to receive the package on the specified date. If the shipper is UPS then please sign into ‘UPS My Choice” to facilitate delivery. The Ben Hogan Golf Equipment Company cannot be held responsible for deliveries that are not signed for or left in an unsecured place.
UPS My Choice is a free service (ups.com/mychoice). Key benefits include advance delivery notifications, the ability to reroute packages to another address or reschedule deliveries for a future date, all before a UPS driver makes a delivery.
12) What forms of payment do you take?
We accept payment by VISA, MasterCard, American Express and PayPal.
We currency accept payments in GBP, Euros, Swiss Francs, Swedish Krona, Norwegian Krone and Danish Krone. Payment is taken upfront as all of the clubs are custom made to your exact specification.We also offer Klarna's interest-free Pay in 3 instalments option. Please note that Klarna is only available to customers based in the United Kingdom - please click here for more information.
We believe the Ben Hogan Golf Equipment Company designs and manufactures the finest golf club ever made. Our team of craftsman in our Fort Worth, Texas factory assemble each club by hand, one at a time. We guarantee our workmanship for a period of one year after purchase. If you have an issue with any club purchased directly from the Ben Hogan Golf Equipment Company, we will be happy to assist in correcting the situation by repairing or replacing your clubs.
14) Who determines if a club should be covered under warranty or if damages occurred by abuse etc.?
All warranty claims are evaluated by our Customer Service team. Please contact us if you have a question or problem that needs to be addressed.
15) What is your return policy?
We believe Ben Hogan Golf equipment is manufactured to the highest possible design and quality standards, and will deliver the performance demanded by the best players in the world. As specified by our warranty policy, we stand behind all our products and will correct any issues related to manufacturing and/or workmanship for one year.
All our golf clubs are custom assembled to order, which means that all sales are final unless the goods are found to be defective or damaged.
Orders for accessories can be refunded or exchanged is returned to us within 14 days of the purchase date. The items must be unused and still with their original packaging and labels to be eligible for exchange or refund.
If you have an issue with any purchase you make from the Ben Hogan Golf Equipment Company, please contact our customer service team at Europe@BenHoganGolf.com or call 0800 170 0182 (or 44 800 170 0182 from outside the UK).
16) Do you repair any Ben Hogan Equipment produced by the previous company or another manufacturer of Ben Hogan Equipment?
Unfortunately, we cannot repair or support of any products that were sold by a previous iteration of the Ben Hogan Golf Equipment Company.
17) Do you ship to all of Europe
As long as you order on the .eu website then all import fees and vat are covered as part of the initial purchase. You will have to add a shipping cost at checkout, but we deliver all parcels under incoterms DDP, delivery duty paid.
We are currently unable to ship any soft goods to Europe due to issues with Brexit and they cannot be included in your order. Clubs are fine.
We will not ship to Greece from the Europe website because of the additional import charges that are required by Greek authorities. For our Greek customers we have to advise them to visit the US site.
18) How do you protect my information?
We respect the privacy and security of our users.
You can shop at BenHoganGolf.eu with confidence. We have partnered with PayPal, a leading payment gateway since 1998, to accept credit cards and electronic check payments safely and securely for our customers.
PayPal manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See how PayPal protects your information.
The company adheres to strict industry standards for payment processing, including:
Ben Hogan Golf is a registered user of PayPal.
We guarantee that every online transaction you conduct with Ben Hogan Golf will be 100% safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at our online store.